Frequently Asked Questions

Straight answers on fulfillment, sourcing, quality control, and global shipping from our self-operated Shenzhen warehouse — with the real numbers behind every claim.

General Questions

GemFulfill is a China-direct 3PL fulfillment and factory sourcing partner headquartered in Pinghu, Shenzhen. We run our own 4,500+ m² warehouse with an on-site operations team, combining automated ecommerce order fulfillment, factory-direct sourcing at 0% commission, and daily direct air lines reaching 50+ countries. DTC brands use GemFulfill to store, pick, pack, and ship from China without middlemen.
Three core services under one roof: (1) Ecommerce order fulfillment — 90 days of free storage, a flat ¥3.00 RMB (~$0.42 USD) pick & pack fee per order, and same-day dispatch for orders confirmed before the daily 16:00 cutoff; (2) China product sourcing — factory-direct purchasing at 0% commission with 0 MOQ, sampling within 3–5 business days, plus white label / private label / ODM manufacturing support; (3) Global shipping — daily direct air lines from Shenzhen with DDP customs handling. Use any single service or combine all three.
The main benefits: 90 days of 100% free warehouse storage on every new SKU; a transparent flat ¥3.00 RMB handling fee per order (multi-item orders add only ¥0.50 per extra item); 0% sourcing commission at genuine factory prices; 0 MOQ so you can test with a single piece; a 16:00 daily cutoff with in-stock orders dispatched within 24 hours; 100% manual piece-by-piece inspection before anything ships; and 10 years of cross-border logistics experience in Shenzhen.
We work with DTC brands and ecommerce sellers across most consumer categories — apparel and accessories, jewelry, home and kitchen goods, electronics and gadgets, beauty tools, pet supplies, outdoor products, and more. Our lines also carry sensitive cargo such as cosmetics, liquids, creams, and built-in battery products through dedicated compliant channels. If you can sell it online, we can most likely fulfill it.
Yes. We sign a legally binding bilingual (English & Chinese) Non-Disclosure Agreement before any sourcing brief, supplier negotiation, or product sampling begins. Your product designs, winning SKUs, supplier information, and sales data stay 100% confidential.

Technical Questions

We provide direct two-way API synchronization with Shopify, WooCommerce, TikTok Shop, Shopline, and eBay — orders pull in automatically and tracking numbers push back to your store in real time. No store platform yet? You can also upload orders in bulk via CSV. Our WMS runs on Dianxiaomi's Jifeng ERP ecosystem for stable multi-channel order management.
Virtually any consumer product made in China. Through our verified factory network across manufacturing clusters such as Yiwu, Shenzhen, Dongguan, and Guangzhou, we source apparel, accessories, jewelry, home goods, electronics, beauty products, pet supplies, and more — at true factory-direct prices with 0% commission and 0 MOQ. Physical samples are dispatched within 3–5 business days for your review.
No. There is no monthly minimum order volume and no long-term contract. We support 0 MOQ — from single-piece test orders to tens of thousands of parcels per month — and new stock enjoys 90 days of free storage, so you can validate products with zero risk.
No. Our own fulfillment hub is headquartered in Pinghu, Shenzhen, but our verified factory network covers all of China's major manufacturing clusters — Yiwu for general merchandise and accessories, Dongguan and Shenzhen for electronics, and Guangzhou for apparel and beauty. We match your product to the right industrial belt, not just the nearest one.
Three big ones. (1) Price: most agents quietly add a 5–10% commission on top of factory quotes; we charge 0% sourcing commission, so you pay genuine factory prices. (2) Transparency: our handling fee is a published flat ¥3.00 RMB per order, storage is free for 90 days, and every quote is itemized. (3) Accountability: we operate our own 4,500+ m² warehouse and inspect every unit ourselves, so your goods never pass through an unknown third party's hands.
Yes. Our bilingual sourcing team negotiates directly with factories in Chinese — quantity pricing, sampling fees, mold costs, and packaging upgrades — on your behalf and toward your target price. Because we earn 0% commission on sourcing, our incentive is a long-term fulfillment relationship, not a markup on your goods.
Yes. Before any supplier contact we sign a bilingual NDA with you, and your designs are only shared with shortlisted factories under confidentiality terms. For custom and private label products we support exclusive molds, branded packaging, and laser-engraved logos so your product stays yours. Your designs, SKUs, and sales data are never resold or shared across clients.
Every inbound shipment goes through 100% manual piece-by-piece inspection at our Guangzhou Baiyun QC sub-center — appearance, dimensions, color, workmanship, and electronic power-on functionality testing. High-resolution photo and video proof is provided within 2 hours of cargo arrival. Defective units are returned to the factory in China for replacement before they can ever reach your customers.
No. Our operations hub is in Pinghu, Shenzhen, but our factory connections span China's key manufacturing belts — Yiwu, Shenzhen, Dongguan, and Guangzhou — each matched to the product categories it produces best. Goods from any cluster consolidate into our Shenzhen warehouse and ship out on the same daily direct air lines.

After-sales & Logistics

It happens — the difference is who catches it. Our 100% piece-by-piece inspection, with photo and video evidence within 2 hours of arrival, catches faulty units before they ship, and we return them to the factory in China for replacement at no cost to you. If a defect is found after dispatch, contact your account manager or [email protected] with the parcel number and evidence — our team coordinates compensation or replacement with the factory directly.
Three levels of manufacturing support: White label — factory-existing products with your brand and packaging; Private label — your brand on a customized base product, including colors, materials, packaging inserts, and thank-you cards; ODM/OEM — we develop a product from your design or sample together with the factory, including custom molds and engineering. Sampling takes 3–5 business days, all under bilingual NDA protection and at 0% commission.
We ship from Shenzhen to 50+ countries via daily direct air lines. Trunk line carriers include YunExpress, 4PX, CNE, Yanwen, and chartered air freight express, with last-mile delivery by local couriers such as USPS, Royal Mail 48H, Evri, Sagawa Express, Canada Post, and Australia Post. Dedicated compliant channels also carry sensitive goods like liquids, cosmetics, and built-in battery products.
Typical door-to-door transit after dispatch: United Kingdom 4–7 days, United States 5–8 days, Europe (EU) 5–8 days, and Japan & APAC 4–7 days, with other regions listed on the shipping matrix on our homepage. Orders confirmed before the 16:00 daily cutoff are dispatched the same day, and tracking numbers sync back to your store automatically.
Yes. We handle customs so your customers never get surprise bills: EU shipments are cleared DDP with IOSS-compliant VAT prepayment, and the UK and other major lanes support tax-inclusive DDP options. All customs paperwork and accurate declarations are prepared by our team, so parcels arrive with duties and taxes already settled.

Still Have Questions?

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