The order lands
Your customer checks out on your Shopify, WooCommerce or TikTok Shop store. The order syncs straight into our Shenzhen warehouse system — no CSV exports, no re-typing addresses, no “did you get my order?” emails.
Sourced at factory cost
Our sourcing team buys your product directly from the manufacturer — at true factory-direct cost, with 0% sourcing commission. You see the same numbers we see.
Quality check & packing
Every unit is inspected, picked and professionally packed at our Shenzhen facility. One flat fee covers the whole pick & pack — and your inventory sits in our warehouse free for 90 days.
Flies direct, duties paid
Parcels leave Shenzhen on direct air express lines with DDP — duties and taxes are settled upfront, so your customer never gets a surprise bill at the door.
Tracked to the door
A tracking number goes live the moment the parcel is on its way, and stays live until delivery. Transit runs on our direct air express lines — typical transit for general goods:
General-goods reference transit per GemFulfill official rate card (verified Sep 2026). MX / CO in calendar days, others in business days.
You scale, we ship
Reliable delivery turns first-time buyers into repeat customers. You keep building the brand and running ads — the fulfillment loop stays closed on our side.