How It Works — From First Contact to First Shipment

Four steps, no contracts, no software to install: connect your store, ship your stock to Shenzhen, and our on-site team plus WMS automation handles everything else. Most sellers go from first contact to first shipment in under 5 days.

Simple Onboarding

The Four Steps, Explained

No complicated contracts, no minimum order volume, and nothing to install. Here is exactly what happens at each stage of working with GemFulfill.

1

Connect Your Store

Authorize our integration app and your Shopify, WooCommerce, TikTok Shop, Shopline, or eBay store syncs in about 2 minutes — orders and SKUs pull in automatically, with no coding. Prefer to start manually? Upload orders in a CSV batch file and switch to live API sync whenever you're ready. There is no software to install and no contract to sign.

2

Send Stock to Shenzhen

Ship your products to our self-operated 4,500+ m² fulfillment center in Pinghu, Shenzhen — factory-direct deliveries are welcome. Every inbound carton is checked in, inspected piece by piece, and shelved within 24 hours of arrival, with high-res photo proof available within 2 hours. Your first 90 days of storage are 100% free, so testing new products costs no shelf fees at all.

3

Automatic Fulfillment

When orders land in your store, our ERP pulls them in within milliseconds and the WMS takes over: intelligent line routing by weight and destination, picking, packing, and your custom branding. Every parcel is sealed only after a handheld PDA double scan, so the wrong SKU never leaves the shelf. Orders before the daily 16:00 cutoff are packed and handed to carriers within 24 hours.

4

Track & Scale

Tracking numbers sync back to your store automatically the moment labels are printed, and your customers receive real-time notifications — no manual copy-paste. Watch every parcel on a live dashboard and reorder stock with one message. Start with 0 MOQ single-piece testing and scale to thousands of orders a month across 50+ countries.

The End-to-End Flow, At a Glance

Every order follows the same automated pipeline inside our own Shenzhen hub: millisecond order pulling, intelligent line routing, PDA double-scan verification, and daily handovers to air carriers straight from our floor — no third-party brokers in between.

GemFulfill fulfillment flow: store orders sync automatically, are routed intelligently, verified by PDA barcode scanning, then packed and dispatched by air within 24 hours

Store sync → intelligent line routing → PDA double-scan packing → 24-hour carrier handover

Once dispatched, typical door-to-door transit times are: United Kingdom 4–7 days · United States 5–8 days · Europe (EU) 5–8 days · Japan & APAC 4–7 days — with full end-to-end tracking to buyers in 50+ countries.

Service Commitments

The Commitments Behind Every Parcel

Four numbers we put in writing on every account — the same on day one and day one thousand.

90 Days

Free Warehouse Storage

Every new SKU stored free for its first 90 days — test products with zero upfront storage cost.

24h Dispatch

Daily 16:00 Cutoff

In-stock orders confirmed before 16:00 (GMT+8) are packed and handed to carriers within 24 hours.

99.8%

On-Time Dispatch Rate

Measured across 1,000,000+ parcels shipped for DTC brands in 50+ countries.

¥3.00

Flat Fee Per Order

Pick & pack including standard bubble mailer and barcode labeling; each extra item adds only ¥0.50.

Ready to Send Your First Carton?

Message us on WhatsApp or request a quote — a fulfillment plan with real numbers back within 24 hours.

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